Returns, Exchanges and Sales Conditions

Returns / Refund:
Loja do Cabelo accepts returns within 14 days after the invoice date. Products must be returned in perfect condition and in its original packaging and without any indication of use or alteration of its original characteristics. Only after receiving the material and checking its condition, the return will be processed.

We exchange products, as long as the product has no evidence of any type of use and is in good condition. All shipping costs inherent to the exchange of products are the sole responsibility of the Costumer.

Hair application:
If the client decides to apply the hair / extensions after verification, he / she assumes responsibility for his / her decision. Once the hair / extensions are handled with chemicals or applied to the client by a professional, we will not accept any return, refund or exchange request as the hair will no longer be in a position to be marketed or replaced in stock due to changes , cuts and paintings that may have suffered when being adapted to the client when applying.

Dyes, Perms and other work done on hair using chemicals:
We do not take responsibility for damage caused to the hair, nor do we give any guarantee, in case the client decides to apply bleaching products, coloring, perms etc., as it is impossible to determine which chemicals were used in the hair handling as well as the level of experience of the person who apply these products to the hair. If you want to make perm or color we remind you that we have permed and colored hair in stock and we advise you now to purchase it or alternatively contact us so that we can share the contact of accredited professionals who can provide this discoloration / chemical service on hair safely.

Natural hair is a sensitive product and can be partially or totally destroyed if the oxidizing solution is strong! The same happens when we make locks on our own hair and since the hair we sell is natural it is subject to the same risk of being damaged.

Warranty on electrical equipment:
The electrical material sold by Loja do Cabelo is covered by a 2-year warranty. The guarantee does not cover malfunctions or defects in the equipment caused by misuse by the operator.

Online Dispute Resolution:
Alternative dispute resolution is provided by neutral out-of-court bodies such as conciliators, mediators, arbitrators, providers and dispute resolution commissions.
These bodies can bring the trader and the consumer into contact and help them find a solution to the dispute. They can also propose a solution or even impose it.
Most of these bodies intervene free of charge or at low cost. As a general rule, they reach a result within 90 days.
Under European Union law, it is possible to use these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union.
If you are dissatisfied with the purchase of a good or service on our website, or with the solution we have presented to resolve the situation, you can also file a complaint through the new “Online Dispute Resolution Platform” or obtain advice from the CNIACC - National Consumer Conflict Information and Arbitration Center:

Still have any questions? Then contact me :)

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